SunTrust E-Pay website changing on December 5th, 2021.
The payment and registration links on the Trustee's website have been updated to refelct this change.
Beginning December 5, 2021, the website address (URL) to access the Online Bill Presentment and Payment (OBPP) application will change to https://onlinebillpresentmentandpayment.truist.com/secure/welcome.asp?Truist_OPBB=CH13MDAL Please bookmark this website address ( URL) for future use. If you do not access the new URL, you will be automatically redirected for a limited period of time.
Your username and password will not change, however you will need to enter your username and password upon first login to the new website address. If you do not know your password, click the Forgotten Your Password text on the login page. Follow the prompts to have a new temporary password emailed to you. If you have forgotten your username, click the Forgotten Your Username text on the login page. Follow the prompts to have your username emailed to you.
Please be advised that E-Pay payments can only be made using a computer. When paying by E-Pay there is a 30 day hold on disbursing those funds to creditors. There is a 60 day hold on disbursing E-Pay funds upon case closure.
In most cases your plan payments are made from an income withholding order. If circumstances merit it, the Trustee and/or the Court may allow you to make your payments directly; if so, you must make your payments by Cashier's Check, Money Order, or online payments. If you are allowed to pay direct, the Online E-Pay System is a secure, convenient alternative to the use of cashier's checks and money orders to make Chapter 13 plan payments to the Trustee by using your checking or savings account to make electronic payments. This electronic payment system, developed in conjunction with our bank, SunTrust Bank, provides a verifiable, trustworthy, and an expedited payment option. If you are allowed to pay direct, this system is optional. If you choose not to use it, you may continue to make your plan payments direct by sending cashier's checks or money orders to the Trustee's lockbox with your name and case number on the cashier's check or money order.
It is important to remember that the payment you create using
E-Pay will be electronically withdrawn from your bank account and,
within 3 business days, deposited into the Trustee's bank account on
your behalf. If you do not have the funds in your account, the payment
will be rejected and you will be prohibited from using the E-Pay system in the future.
Debtors must register to create a user name and password. Once registration is completed, payments can be made immediately.